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AGT-0644 · v1.0.1

Signal

Turns raw ticket and NPS data into weekly, board-ready customer insight narratives with churn-risk scoring.

DeployedL2Orchestrated
Owner · Customer Success
Training pipeline

Foundry Method progress

Stage 01
Define Purpose
Complete
Stage 02
Context & Skills
Complete
Stage 03
Guardrails
Complete
Stage 04
Evaluation
Complete
Stage 05
Certification
Certified
Skills attached

3 capabilities

  • NPS theme extractionapproved
  • Ticket clusteringapproved
  • Churn-risk scoringapproved
Guardrails

What this agent must not do

  • No direct customer outreach
  • Anonymise verbatims before sharing
  • Weekly bias review
Evaluation scores

Latest evaluation cycle

Theme precision90/100
Cluster stability86/100
Guardrail adherence98/100
Certification history

Signed record of every release

  • v1.0.12026-03-30Signed · R. Aquilinavalid
Audit trail

Every action, timestamped

  1. 2026-07-07Signal
    Weekly insight report published to CS leadership